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Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.

We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, it will be done free of cost
  • If you cancel your order AFTER it has been shipped, a 15% cancellation charge will be charged
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees including restocking, cancellation and other applicable fees

 

For order cancellation, please email: sales@hobbylobby.com.pk

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